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[email protected]Frequently Asked Questions
How do I identify a plant?
Open the app, tap the camera button, take a photo of the plant, and our AI will identify it instantly. Make sure to get a clear shot of the leaves or flowers for best results.
How do I cancel my subscription?
Subscriptions are managed through your app store. On iOS, go to Settings > Your Name > Subscriptions. On Android, open Google Play Store > Menu > Subscriptions.
How do I delete my account?
You can request account and data deletion through our Data Deletion page. We will process your request within 30 days.
Why isn't the app working?
Try closing and reopening the app, check your internet connection, or reinstall the app. If issues persist, contact us at [email protected].
How do I get a refund?
Refunds are handled by Apple App Store or Google Play Store. Contact their support teams directly for refund requests.
Is the plant identification accurate?
Our AI achieves high accuracy, but we recommend verifying critical identifications (especially for toxicity) with additional sources or experts.